Refund Policy

01Overview

We stand behind the quality of every product we import and distribute. While food products generally cannot be returned once shipped, we will always make things right if your order arrives incorrect, damaged, defective, or incomplete. Please review the steps below so we can resolve your issue quickly.

02Food Safety & Returns

Because we cannot verify the storage conditions of products once they leave our control, we are unable to accept physical returns of food items. Instead, eligible issues are resolved through replacement or refund as described below.

03When to Contact Us

Please contact us promptly if any of the following applies to your order:

• Wrong product received — you received an item different from what you ordered;
• Product damaged during shipment — the product or its packaging arrived damaged;
• Product defective — the product has a quality defect or is unfit for its intended use;
• Missing items — part of your order is missing or the quantity received is incorrect.

04Reporting Time Limit

To be eligible for a replacement or refund, you must report the issue within seven (7) calendar days of the delivery date. For issues involving perishable or temperature-sensitive products, please contact us within 48 hours of delivery so we can address the matter while it can still be properly assessed. Claims submitted after these periods may not be eligible, except where required by applicable law.

05Required Information

To process your claim efficiently, please provide the following:

• Your order number and the name on the order;
• Clear photographs of the affected product(s), including any visible damage or defect;
• Photographs of the shipping box and packaging, especially if the damage occurred in transit;
• A photograph of the product label or lot/batch number, where available;
• A brief description of the issue and the quantity affected.

Photographs are required for damage, defect, and wrong-item claims so that we can document the issue, improve our handling, and, where applicable, file a claim with the carrier or our suppliers.

06Shipping Damage Process

If your order arrives damaged:

1. Keep the product, all packaging, and packing materials until your claim is resolved;
2. Take photographs of the outer box, inner packaging, and the damaged product;
3. Contact us within the timeframe in Section 04 with your order number and photos;
4. We will review the claim, coordinate with the carrier if necessary, and arrange a replacement or refund for the affected items.

Please do not discard damaged products until we confirm your claim is resolved, as we may need additional documentation.

07Replacements

For approved claims involving wrong, damaged, defective, or missing items, our standard remedy is to ship a replacement of the affected product at no additional cost to you, subject to availability. If a replacement is unavailable, we will offer a comparable substitute or a refund as described in Section 08. Replacements are typically dispatched promptly after your claim is approved.

08Refunds

Where a replacement is not available or not appropriate, we will issue a refund for the affected items. Refunds are made to the original payment method used for the order:

• Card and Stripe/Shopify payments — refunded to the original card or account;
• ACH or wire transfers — refunded by the same or a comparable method, for which we may request your remittance details.

Once approved, refunds are typically processed within five (5) to ten (10) business days. The time for the funds to appear depends on your bank or card issuer. Original shipping charges are refunded only where the entire order is affected or where required by law.

09Non-Returnable Items

The following are not eligible for return, replacement, or refund except where the item is wrong, damaged, defective, or missing as described above, or where required by law:

• Products that have been opened, used, or partially consumed (other than to reveal a defect);
• Products reported after the timeframe in Section 04;
• Products that were improperly stored or handled after delivery;
• Clearance, final-sale, or custom or special-order items identified as non-returnable at the time of purchase;
• Gift cards, where offered.

10Order Cancellations

You may request to cancel or modify an order before it has been processed for shipment by contacting us as soon as possible. Once an order has been packed or shipped, it cannot be canceled, but you may still be eligible for a remedy under this Policy if a qualifying issue applies. Wholesale and special orders may be subject to separate cancellation terms stated at the time of purchase.

11How to Submit a Claim

To report an issue, email us at the address below with your order number, a description of the problem, and the required photographs. Our team will acknowledge your request and guide you through the next steps.

12Contact

This Refund Policy is offered by: